Terms & Conditions

Effective Date: December 2024

Exclusivity Clause

Golden Sol Florista is honored to be entrusted with the floral design for your event. To preserve the creative integrity and cohesive aesthetic of our work, we ask that no other florists, floral designers, or DIY floral arrangements—including guest-made or self-sourced florals—be added to the event unless explicitly approved in writing.

Every element we create is thoughtfully designed to tell a visual story. Unplanned additions can disrupt the flow and impact of that vision. By working exclusively with us, you help ensure the final result reflects the care and intention we bring to every detail.

Please note that violation of this clause may result in service cancellation without refund.

Photography & Usage

As part of our creative process and brand storytelling, Golden Sol Florista may document our floral designs and installations for portfolio use, social media, website content, and future promotional opportunities.

By booking with us, you grant permission for these images to be used without the need for prior approval or compensation. If you would prefer to opt out, please let us know in writing before your event—additional fees may apply to cover custom usage limitations.

We also ask that any professional photos shared publicly that include our floral designs credit @golden.sol.florista when possible. We deeply appreciate your support in honoring the artistry behind our work.

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1. Fresh & Dried Flower Availability: Fresh and dried flowers are seasonal, and fillers and flowers are subject to change based on availability. If any flowers become unavailable due to shipment delays, seasonality, supply obstacles, or do not meet quality standards, Golden Sol Florista reserves the right to substitute them with a suitable alternative of similar quality without prior notice.

2. Arrangement Variability: Arrangements may not be identical to reference photos, which serve as visual guides only. Each piece is handmade with care, and substitutions may be made when necessary. We strive to create arrangements as close to the reference as possible.

3. Delivery Responsibilities: The sender is responsible for providing accurate and complete delivery information. It is the sender’s responsibility to ensure someone is available to receive the order. Flowers are perishable, and accurate details help avoid delivery issues.

4. Natural Variations: Some flowers may have natural discoloration on their petals. These are considered fresh and are not deemed defective.

5. Refunds & Complaints: Due to the perishable nature of flowers, refund requests, complaints, and delivery date changes will be reviewed on a case-by-case basis at our discretion.

6. Refunds & Cancellations: Orders without visible defects do not qualify for refunds due to a client’s change of mind.

7. Change of Delivery Date: Requests for delivery date changes must be made at least three (3) days before the original date and are subject to approval.

8. Changes to Orders: Once an order is submitted, changes to the arrangement are highly discouraged.

9. Order Confirmation & Payment: An order is only confirmed once full payment has been received and proof of payment has been sent to goldensolnyc@gmail.com.

10. Delivery Fees & Responsibilities: The delivery fee is the responsibility of the customer. Customers may book their own courier at their own expense. However, if a third-party courier is chosen, Golden Sol Florista is not responsible for the arrangement once it has been handed over. A photo of the completed arrangement can be provided upon request.

11. Wrap & Ribbon Customization: Wrapper and ribbon colors may be changed upon request, subject to availability. Otherwise, the florist will determine the final selection.

12. Delivery Timing: While we do our best to meet delivery and pick-up time slots, exact timing cannot be guaranteed due to potential unforeseen road conditions.

13. Redelivery Policy: If the recipient is unavailable at the stated address, a re-delivery fee may apply, along with an additional charge (up to 50% of the arrangement price) depending on the condition of the flowers.

14. Force Majeure: Golden Sol Florista is not liable for delays caused by factors beyond our control, including but not limited to traffic, accidents, natural disasters, personal emergencies, and global events such as COVID-19.

15. Price Adjustments: Prices may change without prior notice due to fluctuating supplier costs.

16. Agreement to Terms: By placing an order with Golden Sol Florista, the Client acknowledges and agrees to all terms outlined in this document. These policies ensure a seamless and professional experience for both parties.

For inquiries or clarifications, please contact goldensolnyc@gmail.com.